Refund policy
At FLÓNS, we strive to ensure you’re satisfied with every purchase. If you’re not completely happy, we’re here to help. Below are the details of our refund policy. Eligibility for Refunds
You may request a refund for items that meet the following conditions:
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The item is unused, unworn, and in its original condition.
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The item is returned in its original packaging with tags and labels attached.
- The request is made within [2 days] of the delivery date (as shown in tracking information).
How to Request a Refund
1. Contact FLÓNS Support
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Email us at [info@flons.shop] within the refund eligibility period.
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Provide your order number and a brief explanation of why you are requesting a refund.
2. Return the Item
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If approved, you’ll receive instructions for returning the product.
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Customers are responsible for the cost of return shipping.
3. Processing Your Refund
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [3 business days] and issued to your original payment method.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.
Contact Us
For any questions or concerns about our refund policy, please reach out to us at [info@flons.shop].